PROFILE

·      15 years of Experience with Microsoft Operating Systems, including MS DOS, Windows 95, 98, NT, 2000 Pro, 2000 Server, XP, 2003 SBS, 2003 Standard, 2003 Enterprise Server, and Vista.

·      15 years of experience for PC setup, Hardware Troubleshooting and installation, as well as various peripherals, data entry, and file updating.

·      Extensive knowledge of 10/100/1000 base Ethernet and virtual local area networks.

·      Extensive knowledge with wireless LAN and WAN Networks.

·      Extensive knowledge with MS SQL database systems administration, including writing and executing Queries.

·      Experience with Citrix and RDP VPN Networks.

·      Knowledge with specialized software for Dental (Dentrix, Patterson), Medical(MARS, Centricity), Vision Care(Eyefinity, Compulink) and Small Business needs(Quickbooks, MS Office Suites, CRM Software including Solomon, MS Dynamics, MS SQL 2000 and MS SQL 2003, Chameleon).

·      Knowledge and experience configuring several different brands of Firewalls/Routers including CISCO 2600, SonicWall, WatchGuard, Symantec Firewalls, and Linksys Routers.

·      Experienced in system-operations training, collections, and customer service.

·      Analyzing needs and product requirements that are needed for a project or whole business.

·      Troubleshoot and repair operating errors, and System errors.

·      Weighing the relative costs and benefits of a potential action.

·      Generate or adapting equipment and technology to serve user/customer needs.

·      Installation of equipment, wiring and programs to meet contract specifications.

·      Conduct tests and inspections of products, services, or processes to evaluate quality or performance.

·      Using multiple approaches when learning or training.

·      Determine how money will be spent to get the work done, and accounting for these expenditures.

·      Perform routine maintenance and determine when and what kind of maintenance is needed.

·      Liaison between the client, customer, supplier, or other contacts to resolve network and/or hardware problems.

·      Troubleshoot issues remotely using Webex or other remote software and assist in solving issues via phone or E-mail.

EMPLOYMENT

Self Employed

Aug. 3 2007 to Current

Network Engineer

• Work on different Networks, which involve a variety of software and Network Systems.
• Work jobs that are warranty replacement work for Dell, HP, Sony and IBM.
• Solve problems with Computer Systems, including Windows 95, 98, XP and Vista.
• Upgrade Systems or Replace failed parts as necessary. 
• Troubleshoot wired and wireless networks including Linksys routers and CISCO routers, including SRX400 setups.
• Network setups including Computer Systems with Windows Server NT, 2000, 2003, running cable for networks, custom cable installations, custom equipment installation, Medical Practice management software, Microsoft SQL Server, CRM applications, Accounting Applications, and Specialized Business Software.
• POS Systems and LCD/Plasma TV Repair

Cypress Systems Inc., Reno, NV

Feb. 2006 to Aug. 3, 2007

Network Engineer

• Work on different client Networks, which involve a variety of software and Network Systems.
• Solve problems with Computer Systems, including Windows 95, 98, XP and Vista.
• Upgrade Systems or Replace failed parts as necessary. 
• Troubleshoot Wired and wireless networks including Linksys routers and CISCO routers, including SRX400 setups.
• Network setups including Computer Systems with Windows Server NT, 2000, 2003, running cable for networks, custom cable installations, custom equipment installation, Medical Practice management software, Microsoft SQL Server, CRM applications, Accounting Applications, and Specialized Business Software. 
• Some Clients include Nevada Humane Society, Dental Offices, Law Offices, Insurance Offices and other Small Businesses. 

Systems Consultants Inc., Fallon, NV

May 2002 to Feb. 2006

Computer and Network Administrator

·      Administer and repair 35 workstations.

·      Train data entry personnel in the use of programs. 

·      Upgrade and repair applications running on 18 servers, including Exchange, IIS administration, MS SQL Database Administration, DHCP and DNS. 

·      Diagnose problems with Windows applications including NT, 98, ME 2000, 2000 Advance Server, XP and 2003 Server Network administration. 

·      Symantec VelociRaptor Firewall administration, CISCO 2600 Router administration and Hub/Switch troubleshooting.

EDUCATION

University Of Phoenix, Reno, NV

2005-2008

Major: Masters of Business Administration with Technology Management

Courses include all required classes for business management plus Information management.

University Of Phoenix, Reno, NV

2000-2005

Major: Bachelors of Science in Information Technologies

Courses include all required classes for Information Technology, including Programming and Web Programming, Database Concepts. Networking Concepts and Windows OS.

Western Nevada Community College, Fallon, NV

2004-2005

Courses include CCNA, A+, Network +, and Microsoft Office. 

Certifications and Licenses

·      Advance PC Repair & Troubleshooting

·      Fundamentals of Cisco router Configuration

·      AWS Certification

·      Nevada DMV Class B license

·      Forklift Safety Training

·      Dell Certifications

·      HP Certifications